Returns & Exchanges

At about-face, we want you to be obsessed with your look. If a product isn't meeting your expectations, you can return or exchange it within 30 days of the delivery date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; we will track the shipment as it makes its way back to our warehouse.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing